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Shipping and Returns
Cancellation Policy
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, no changes can be made.
Delivery / Shipping Policy
 

Shipping Times


Orders will be processed within 24 to 48 hours from receipt of the order. If an order is placed on a weekend or holiday, the order will begin processing and shipping on the next business day. Orders are subject to availability.

USPS First Class Mail - Orders shipped First Class Mail generally take between 3 - 9  business days after your order has been processed.  Business days are Monday through Friday, excluding Holidays.

USPS Priority Mail - Orders shipped Priority Mail generally take between 2 - 3  business days after your order has been processed.

USPS Express Mail - Orders shipped Express Mail generally take 1 business day after your order has been processed.  Express Delivery is limited in select areas.


Shipping Charges

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their prices.

All shipping charges, including returns and store credit, are the responsibility of the customer.  However, if a return is due to damaged or defective merchandise or a processing error, you will be sent a prepaid return label along with your RMA number (please refer to our Return Policy). 


Shipping Areas

Current shipping areas are the United States.

Return & Refund Policy
 
 

Returning Merchandise

 

You may return any item for a full refund within 14 days of the date listed on your invoice. Returns after the 14-day period will not be accepted. Please note that all items returned for refund must be new, unused, with the tag still attached and within the original packaging. Our Return Merchandise Authorization (RMA) system must be used to make all returns. To receive an RMA number, please send an email to returns@custardnjelly.com and provide the following required information.

 

      Order Number

      Invoice Date

      Product Code & Description

      Reason for Return

 

Once your request has been received,  you will be sent an RMA number via email. Simply write this number on the outside of the box and mail the item(s) along with a copy of your invoice to the address provided.  Please pack return items carefully so that they are not damaged in shipment. Refunds will not be issued for damaged items. If possible, reuse the original box and add additional packing materials as needed.  Your RMA will be valid for a 30-day period. Returns must be received prior to the expiration date provided with the RMA number. No returns will be issued afer the expiration of the RMA.

 

Refused, unclaimed, undeliverable orders or merchandise returned due to errors in the information provided are subject to a 10% restocking fee in addition to all shipping charges.

 

 

Refunds

 

Authorized returns will be refunded to the account that was originally charged for the purchase at full amount charged for the merchandise along with any tax that may have been charged in conjunction with the item(s). 

 

Please allow 7 20 days from your return shipment date for your refund to be processed. It may take 1 2 billing cycles for the credit to appear on your credit card/bank statement. These periods may be longer for international orders.


Item Arrives Damaged


If an item arrives damaged or defective you must contact us within 48 hours of receipt. If the packaging appears damaged do not accept it and it will be returned to us.  We will send an exchange or issue a credit for the item.

 

 

Shipping Charges

 

All shipping charges for returns and store credit are the responsibility of the customer.  However, if the return is due to damaged or defective merchandise or an error on our part, we will send you a prepaid return label along with your RMA number.

An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.