Returning Merchandise You may return any item for a full refund within 14 days of the date listed on your invoice. Returns
after the 14-day period will not be accepted. Please note that all
items returned for refund must be new, unused, with the tag still
attached and within the original packaging. Our Return Merchandise
Authorization (RMA) system must be used to make all returns. To receive
an RMA number, please send an email to returns@custardnjelly.com and provide the following required information. · Order Number · Invoice Date · Product Code & Description · Reason for Return Once
your request has been received, you will be sent an RMA number via
email. Simply write this number on the outside of the box and mail the
item(s) along with a copy of your invoice to the address provided. Please
pack return items carefully so that they are not damaged in shipment.
Refunds will not be issued for damaged items. If possible, reuse the
original box and add additional packing materials as needed. Your
RMA will be valid for a 30-day period. Returns must be received prior
to the expiration date provided with the RMA number. No returns will be
issued afer the expiration of the RMA. Refused,
unclaimed, undeliverable orders or merchandise returned due to errors
in the information provided are subject to a 10% restocking fee in
addition to all shipping charges. Refunds Authorized
returns will be refunded to the account that was originally charged for
the purchase at full amount charged for the merchandise along with any
tax that may have been charged in conjunction with the item(s). Please
allow 7 – 20 days from your return shipment date for your refund to be
processed. It may take 1 – 2 billing cycles for the credit to appear on
your credit card/bank statement. These periods may be longer for
international orders.
Item Arrives Damaged
If an item arrives damaged or defective you must contact us within 48 hours of receipt. If the packaging appears damaged do not accept it and it will be returned to us. We will send an exchange or issue a credit for the item.
Shipping Charges All shipping charges for returns and store credit are the responsibility of the customer. However,
if the return is due to damaged or defective merchandise or an error on
our part, we will send you a prepaid return label along with your RMA
number. |